{"id":10,"date":"2026-09-30T15:11:51","date_gmt":"2026-09-30T09:41:51","guid":{"rendered":"https:\/\/thelumeelegance.com\/?page_id=10"},"modified":"2026-10-08T12:12:46","modified_gmt":"2026-10-08T06:42:46","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/thelumeelegance.com\/?page_id=10","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

At THE LUME ELEGANCE, customer satisfaction is our priority. We want you to love your handcrafted Juttis and Bangles.<\/p>\n\n\n\n

1. Return Eligibility:
You can request a return within 3 days of delivery if: You received the wrong size or product The product arrived damaged or defective. Please share an unboxing video within 24 hours. Manufacturing defect<\/p>\n\n\n\n

Return will NOT be accepted if:<\/p>\n\n\n\n

The product is worn, washed, or has stains of mehendi, perfume, or oilYou no longer want the product due to personal preferenceRequest is made after 3 days<\/p>\n\n\n\n

2. Exchange Policy Size exchange is available for Jutties. One-time exchange only. For exchange, you will need to pay a reverse courier charge of Rs. 100. To request an exchange, WhatsApp us your Order ID.<\/p>\n\n\n\n

3. How to Initiate a Return \/ Exchange
Contact us within 3 days:
Email: care@thelumeelegance.com<\/a>
WhatsApp: [+919727421361]<\/p>\n\n\n\n

Please send your Order ID along with photos \/ unboxing video. Without video, damage claims will not be accepted.<\/p>\n\n\n\n

4. Refund Process Once we receive the returned product, quality check will be done within 48 hours. Approved refunds will be processed within 5-7 business days to your original payment method (UPI \/ Bank Account). For COD orders, refund will be via UPI \/ Bank Transfer. Shipping charges are non-refundable.<\/p>\n\n\n\n

5. Non-Returnable Products
Customized or made-to-order Bangles are non-returnable.<\/p>\n\n\n\n

For any questions, contact our support team. THE LUME ELEGANCE
India
Email: care@@thelumeelegance.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

At THE LUME ELEGANCE, customer satisfaction is our priority. We want you to love your handcrafted Juttis and Bangles. 1. 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